We have 2 versions of the Frasers Experience (FRx) app at App Store (for iOS mobile devices) and Google Play (for Android devices). Download the relevant app for your mobile phone.

If you are currently not a FRx member, please download the app and select JOIN NOW on the home screen. Complete the sign up form and perform a one-time verification of your mobile number and check your email account for a verification email. Once verified, your FRx account will be activated. Use your mobile number or email address as your Username with the password that you have registered with.

• To reset your password, click on the NEED HELP button on the home screen of the FRx app. All passwords are case sensitive.
• After you complete this step, please check for email or SMS notification containing the reset instructions

For mobile - do check if you have entered the correct mobile number or tap the “resend” button to request for another OTP.

For email - do check your Inbox’s spam or junk folder for any missing verification emails.

Alternatively, contact FRhelp@frasersproperty.com for assistance or visit the Customer Service at any Malls of Frasers Property.

Please also check your email spam or junk folder. If you still cannot locate it, please contact us at FRhelp@frasersproperty.com

You may change your password by going to "SETTINGS" from the main menu then selecting "CHANGE PASSWORD".

• For users on iOS mobile platform: FRx app is optimised for iOS 11 or later.
• For users on Android mobile platform: FRx app requires Android 7 or later.

• Check the available storage space on your mobile device with the following steps:
  
  
  • For users on iOS mobile platform: go to Settings > General > About > Available
  • For users on Android mobile platform: go to Settings > System > Storage > Available Space

You may select HELP from the main menu and submit a Help Ticket. The technical support team will be in contact with you.