B. HOW TO APPLY FOR FRASERS EXPERIENCE MEMBERSHIP
1. Frasers Experience (FRx) is Frasers Property Retail’s multi-feature app, which allows FRx members to shop, dine and play seamlessly. FRx provides an enhanced customer experience, bringing greater ease and utility to shoppers across the following 12 Frasers Property Singapore malls:
Causeway Point, Century Square, Eastpoint Mall, Hougang Mall, Northpoint City, Robertson Walk, Tampines 1, The Centrepoint, Tiong Bahru Plaza, Waterway Point, White Sands and Valley Point.
2. Membership is FREE. Local residents aged 18 and above may register as a FRx member via the FRx app or through Customer Service at any of the Frasers Property Singapore malls. During the registration process, the applicant must provide his/her current, complete and accurate personal particulars as requested, including without limitation, his/her full name, date of birth, local address, a verified Singapore mobile number and such other information as may be required from time to time.
3. The applicant will be required to perform a one-time verification of their local mobile number in order to access the programme on the FRx app or through Customer Service at any of the Frasers Property Singapore malls.
4. To apply, download the FRx app, which is available on the App Store and Google Play, and start enjoying FRx member’s benefits. Details can be found at
www.FrasersExperience.com.
5. For instant rewards, please see “C. Redemption”.
1. Scan your FRx member QR code in the app when paying in-store at participating retailers. The qualifying spending must be scanned to the same FRx account.
Minimum $300 charged to Mastercard at participating stores at The Centrepoint.
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Maximum of 5 same-day, same-mall transactions.
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Minimum spend of $10 in a single transaction.
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Limited to a single redemption per FRx member and Mastercard cardholder per day regardless of total amount spent.
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Present your FRx member QR code in the FRx app, Mastercard charge slip(s) and the 1st SIX (6) digits of the card (debit or credit) in person to verify transaction details scanned to the same account on the day of purchase at Customer Service, Level 3, to redeem a $30 Frasers Gift Card.
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Available on a first-come-first-served basis, and while stocks last.
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Limited to the first 100 Mastercard cardholders per week from 16 November to 28 December 2023.
• Week 1: Thu 16 Nov – Thu 23 Nov 2023; (Fully Redeemed)
• Week 2: Fri 24 Nov – Thu 30 Nov 2023; (Fully Redeemed)
• Week 3: Fri 1 Dec – Thu 7 Dec 2023; (Fully Redeemed)
• Week 4: Fri 8 Dec – Thu 14 Dec 2023; (Fully Redeemed)
• Week 5: Fri 15 Dec – Thu 21 Dec 2023; and (Fully Redeemed)
• Week 6: Fri 22 Dec – Thu 28 Dec 2023 (Fully Redeemed)
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Receipts from bill payments, medical/dental consultation, current exchange, purchase of airfares, tobacco and cigarettes and shopping vouchers are excluded.
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Receipts used for redemption in the Christmas Rewards with Mastercard tier will not be valid for the exclusive Black Friday tier which will take place from 24 November to 30 November 2023.
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Transactions made with pre-paid credits on Grab Pay, Fave Pay, Alipay or any other related mobile payment that are linked to a Mastercard shall not be deemed as qualifying transactions for the Promotion. For the avoidance of doubt, all other mobile payments such as Apple Pay, Google Pay and Samsung Pay etc. which utilises a Mastercard stored on a mobile device shall be deemed qualifying transactions.
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A qualifying transaction must be made with a valid Mastercard card on a Mastercard acceptance terminal or device at a Mastercard accepting merchant, with the Mastercard mode of payment clearly indicated on the transaction/charge slip.
2. To qualify for any instant rewards redemption at Customer Service, FRx members must scan their FRx member QR code when making payments at participating stores prior to redemption on the day of purchase. The qualifying spend must be scanned to the same FRx account. Should the redemption require proof of payment, the actual receipts and/or payment card must be presented for verification.
3. The following transactions, including but not limited to, are not entitled to Instant Rewards redemption: non-profit organisations, child care centres, banks and financial institutions, offices, libraries, AXS / SAM machines, pushcarts / kiosks / roadshows / atrium fairs, voucher / gift card / cashcard / stored value card / prepaid SIM card top-up transactions and purchases, money changers, ATMs, Frasers Gift Card purchases, bill / instalment payments / deposits, insurance policy payment, SISTIC ticket purchases, lottery tickets, deposits and payment made via cheque, GIRO or Medisave.
4. For supermarket spending from FairPrice Finest, FRx member must present same-day, same-mall receipts along with their FRx member QR code in person at Customer Service, Level 3, to earn Frasers Points.
5. All instant rewards are available on a first-come-first-served basis and while stocks last. All instant rewards must be taken as they are and are not exchangeable for cash or in kind.
6. All instant reward benefits may vary across all malls. Please check details at Customer Service, Level 3, or
here.
7. The Management of The Centrepoint reserves the right to sight all purchases before granting redemption.
1. All other terms and conditions pertaining to the FRx Programme apply. For more information, please visit
here.
2. In the event of any dispute, decisions made by The Management of the participating Frasers Property Singapore malls will be final and no correspondence will be entertained.
3. Information is correct at the time of publishing. The Management of the participating Frasers Property Singapore malls reserves the right to change the Terms and Conditions as it deems fit without prior notice.
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